Fun Experience

Build-a-Bear is a fun experience, and the kids enjoy getting to go through the process. The animals are expensive for a stuffed animal but they run sales sometimes.

Great products/ bad customer service

We took our daughter to build a bear for her birthday after buying her bear and accessories online unstuffed. The reindeer was great and the stuffing experience was great as well. It wasnt until we were in line to pick up the certificate that things went bad. A lady who i hadnt noticed in the store (manager i presume) came out and my son who is 6 tried to ask her something when she kind of giggled and walked off my husband asked her to please answer him as he may be 6 but a person and customer nonetheless. She got this passive attitude and answered his question then went and got the certificate herself and said here you can go now. My daughter was so sad she didnt get a box for her bear and that lady has no business working at a place like this if she doesnt know how to properly interact with small children. It made a great time quickly into a bad one from one womans lack of patience and unwillingness to simply answer a 6 year old boys question.

It's a good concept

I enjoy the concept of the store but it's expensive for the characters and they only have select ones at certain times (ex. My little ponies they change out which character is there constantly so if your looking for a specific character you.May need to go to a few stores to find the one you want) but my kids loves going and stuffing their own bears. It's an experience they can't get anywhere else.

Gouged

I have to say this place is entirely too expensive for you to only be getting a Teddy bear. I would have to say that you should expect to spend at least $50 on each bear. That being said, my kid can't get enough of this place even though she only plays with each bear for about 1 month until she forgets about it.