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4.4/5
49 reviews
Voila Grocery Delivery and Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    2.7/5
    Value / Valeur

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    Recommended? Fugheddaboutit!
    January 13, 2022
    Not found, Not found

    The price point was not right

    I do like having the option to do pick up curb side especially in this environment where safety is paramount. So having the service available is a very very excellent option. I find Sobey’s price point not worth it compared to their competitors, and would prefer to take the majority of my business elsewhere. Not to mention there our compliments brand does not stack up to presidents choice or even great value through Real Canadian Superstore and Walmart.

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    3.0/5
    Value / Valeur

    Quality / Qualité

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    Recommended? You Betcha!
    January 12, 2022
    New Brunswick, Canada

    Pick up service

    Not able to access the weekly flyer thru app makes it hard to find sale items and there is a couple days wait time before able to pick up at least here in New Brunswick

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    2.3/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? Fugheddaboutit!
    January 07, 2022
    Canada

    Inconsistent

    They don’t keep you up to date on the order and/or substitutions. I asked for Italian dressing and rather than substituting for something alike I was given ranch. The pricing was incorrect on the website so after a 30 minute mostly on hold phone call I was told they can’t honour the price that was on the website, but she could edit and correct the website. Thankfully I’ve only done two orders, both were inconsistent but I did them because I had two $15 off coupons. I won’t use them anymore until they learn how to do this better. They need to become more consistent and learn better customer service before I use them again.

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    2.7/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? Fugheddaboutit!
    January 04, 2022
    Alberta, Canada

    Meh

    Ordering online was painful. Website didn’t flow smoothly, as I tried moving back and forth between products, the page would reset, meaning I had to look for my items over again. Price wise, the groceries cost at least 20% more here, compared to my normal grocery store.
    It was -37 when I picked up. The voila parking spots are out in the main parking lot, meaning my groceries were pushed out in open top bags, making some of my produce borderline frosty. There was no opportunity to swap to my cloth bags. I paid the .10$ a bag fee.
    The lovely person who picked my order and brought it out was respectful, friendly, and kind. I appreciated their positive attitude and smile, as it was a frigid day.
    With the out of the way parking, making winter grocery pick ups difficult, and the extra costs associated with the store, I’m not sure I’d use the service again.

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    3.0/5
    Value / Valeur

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    Recommended? You Betcha!
    November 29, 2021

    Quick, friendly, convenient

    I am sufficiently happy with trying this service.
    It was disappointing that delivery was only in Ontario, but thar may come with once this service grows popularity. Searching for items was a bit difficult, eventually I found everything I wanted.
    I liked that I could go back and add items to the order until the evening before pickup date. I'm not sure about having to go through the while checkout procedure for every change in order; but it does state clearly only being charged one time after order is picked up.

    Thank you for the opportunity to try this out!

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    Member tried this product as part of the Product Review Club®
    3.0/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? Fugheddaboutit!
    November 24, 2021

    Site needs work. Hard to find regular items.

    I am an online shopper and have been since before the pandemic. I live Sobeys so was excited to try Voila but unfortunately getting the items I regularly find in store was difficult and not worth the effort. If I have to go in for some things I may as well go in for all.

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    2.7/5
    Value / Valeur

    Quality / Qualité

    Effectiveness / Efficacité

    Recommended? Fugheddaboutit!
    Anonymous
    June 19, 2021

    It took longer to pick up my order than it would have for me to simply walk around the store and get it myself. I was in the parking lot waiting for an hour. There was only 1 guy working and was very behind. This system was very disorganized and cannot compare to the Superstore’s level of service. Will never use Voila again!

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    2.2/5
    Value / Valeur

    Quality / Qualité

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    Recommended? Fugheddaboutit!
    Anonymous
    June 11, 2021

    Amazing service, with great produce items. They let you know what items are not available for delivery times. When you subscribe to the monthly fee for delivery, all of a sudden produce items are not available on your days. It’s pretty ridiculous!

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    2.8/5
    Value / Valeur

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    Recommended? Fugheddaboutit!
    Anonymous
    December 07, 2020

    I haven't even bothered to use my $10 discount code yet, having read there is also a $4 pick-up fee. This isn't good value when I'm actively trying to find ways to save my family money.

    When I'm done being annoyed, I will use my $6 discount (minimum $75 purchase, ahem) on my next big shop and walk away feeling a little irked.

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    2.2/5
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    Recommended? Fugheddaboutit!
    Anonymous
    November 17, 2020

    I placed an order that included cleaners and food. You should never bag food with a cleaner but Voila did so and a non-aerosol cleaner was bagged with heavy cans and drinks and broke open. The bag it was in leaked all the way from outside the front door, into the office, all over the carpet, my pants and ruined my boots and I was offered a $10 voucher for my troubles. I will be going back to Grocery Gateway as they bag in their vehicle at your door.

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    These reviews are the subjective opinions of FamilyRated members and not of ChickAdvisor Inc.