Easy App, Great Prices, but some Delivery Quirks

I recently gave the Voila delivery service a try, and I have to say, I'm pretty impressed overall! The app is super easy to use, which makes placing orders easy. Plus, I've noticed that Safeway prices through Voila have been way better than what I've seen at Superstore lately, which is a big win for my bank account in this economy.

But, there are a couple of things that bug me a bit. Unlike Superstore, Voila won't leave your groceries on the front step; you have to be there to personally receive them. And sometimes, Superstore seems to have a bit better product availability, which can be a touch inconvenient.

Overall, I'd give Voila grocery service 4 stars. I'll likely keep using both Voila and PC Express depending on my needs, but Voila's user-friendly app and great prices definitely make it a top contender for grocery delivery.

Handy in a pinch

This service is incredibly handy in a pinch; it is very convenient to be able to order your groceries online without having to leave the house. It is quite expensive, however.

Reliable service!

I experienced Voilà delivery service and found it to be convenient. From picking items to checkout, everything was clear and stress-free. I even received a phone call announcing that delivery was on the way and the person asked me if I was home. Marko, the person who delivered was very courteous. I noticed that the van had a fridge to keep fresh produce fresh and he explained Voilà's process. It was a great experience!

Grest

Awesome was quick and easy to use and get my groceries when I needed it. This service was great since there are days I can’t go in to store to get my groceries

Practical grocery app

I have used this app to buy some groceries, I definitely recommend for when you are in need to shop and somehow you can't personally go to the store, for more convenience for example or to save you a shopping trip. Only con with the app is that you only shop from Sobeys stores which are already expensive compared to other grocery stores plus the delivery cost. There is also monthly subscription for delivery. Another con is that after you put items in the cart, you'll still need to pick a time slot for delivery and doing that it will impact the availability of products selected. You'll have to go back and look for alternatives or remove the item from your cart.

Voila makes grocery shopping easy

Overall, the Voila experience was easy and efficient. Being a first time Voila customer, the process took longer because of various registrations. For free delivery, a delivery pass is needed. There are several menus that make the shopping experience easier after the first order. As I was using this format for the first time, the actual selections of grocery items took longer. I used the promotions, flyer deals, and browse menus...the next order will be easier since the site has 'regular' and 'favorite' item buttons so that these items will automatically show up if marked. The list menu is a plus for subsequent orders. Also, Voila offers free samples, so the Kit Kat and German salami--see picture--were freebies. The next step was selecting a delivery time. Delivery was exactly on time and the delivery person was enthusiastically explaining how the food was stored in the truck. I was selected for this offer; however, anyone can receive a discount on groceries to try the Viola experience. Voila offers a $20.00 discount for first time users and free delivery for a month. Overall, having groceries delivered was positive. It is very tempting to continue this service. The only negative point is that Sobeys/Safeway are very expensive and without the discount offer, I would not have accepted this offer. Sobeys/Safeway prices are too expensive.

Great delivery if you need the basics

Getting a Voila order was quite easy and probably saved me time. It took a bit to figure out how to navigate the site and find what I was looking. Once the order was submitted it was simple. Groceries showed up bagged at the door. Dislike how many bags were used, would love to see recycled boxes used instead.

One of my favourite delivery services

I full transparency, I ordered groceries from them before, so when Butterly offered a promo code for $25 off a $75 order plus free shipping to try it out, I was sold

Pros:
+ a wide range of products
+ same prices as in store
+ free samples
+ no tips required
+ very professional staff
+ always on time
+ deliver to your door
+ no need to carry heavy bags

Cons:
- pricey
- the customer service team takes 3 days to respond to your questions/requests

Overall, it's a solid 4 for me. I would definitely use it again on the condition that there are lots of deals that week and I find a decent promo code.

Víolà

I was excited to use this grocery service as Safeway is one of my favourite places but I don’t have one close. The website was super easy to use and navigate to find great deals and exactly what I needed. There was an option for a few freebies in there as well. They were great with contact and timeline management and a call prior. I thought the service was fantastic other than the bags were loaded to heavy and broke as I picked them up and bruised apples but other than that it was a great delivery service!

Convenient

Good concept but I do prefer to shop for my own things. It is convenient to have your things arrive and not have to go out and appreciated the service