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4.4/5
836 reviews
Voila Grocery Delivery and Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    5.0/5
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    Recommended? You Betcha!
    Anonymous
    January 12, 2022

    The order process was simple and seamless. The driver was a delight to deal with. Would highly recommend!! They had fantastic selection and quality of produce and all my favourites I usually get in store.

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    5.0/5
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    Recommended? You Betcha!
    January 12, 2022
    Prince Edward Island, Canada

    Time saver

    Did this for a trial run and absolutely loved it. I have used online before with pickup and the service is always top notch. When I arrived, I was early and the staff was amazing and bagged everything up and put it in my trunk. I will be using this service from Volia again. Thanks so much

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    2.0/5
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    Recommended? Fugheddaboutit!
    Anonymous
    January 12, 2022

    Wasn’t very happy with how prepared they were with my order. Not to sure if I will give it another try or not.

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    0.8/5
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    Recommended? Fugheddaboutit!
    Anonymous
    January 12, 2022

    I was excited to try Voila to avoid shopping during our most recent Covid wave and boy was I disappointed. I got home to discover that half of my order was missing and that I was charged for the missing items. I promptly called the store and they apologized profusely and referred me to Viola for a refund. The person who answered at Viola said that she spoke with a supervisor who said that they would run an investigation by speaking with the store in the next 2-3 business days before they would consider a refund. I asked to speak to a supervisor and was told they would request a call back. So now the had both my money and my food. I again called the store and fortunately the store manager agreed I should have my money back and issued a gift card for the outstandingly amount. I had to drive across town again to get the card and now the store was closing so I had to go for my third trip the next day to get my groceries. 10 days later I still had not heard back from Voila so I called them. I asked why I had not received my supervisory call back and they indicated that they didn’t bother cause I had my money back. I again asked to speak to a supervisor and she agreed that they needed to do better and that this lack of service was not acceptable. I also confirmed with her that it was not my responsibility to check to make sure that all items were in my trunk before I left. She advised me that the store was responsible for reviewing the order for accuracy. Well I know one thing thing that’s for certain, I will never use Viola again despite their offer of a $20 off code.

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    3.0/5
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    Recommended? You Betcha!
    January 12, 2022
    New Brunswick, Canada

    Pick up service

    Not able to access the weekly flyer thru app makes it hard to find sale items and there is a couple days wait time before able to pick up at least here in New Brunswick

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    4.7/5
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    Recommended? You Betcha!
    January 12, 2022
    Alberta, Canada

    VOILA

    I loved how easy it was to see and pick the products online. I loved that I didn't have to bring my kids in and our of their car seats when picking up my order. Some products I'd rather pick my own, like which oranges or banana's I want but other than that I enjoyed this service and I will use it again. Thank you!

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    4.0/5
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    Recommended? You Betcha!
    January 12, 2022
    Prince Edward Island, Canada

    Great service

    I used the Sobeys Voila service for the first time and was very impressed with the whole experience! Ordering was easy on the app and I was kept informed of any changes or substitutions in my order.,,I even got extra large eggs for the same price as large as they were out of stock! I will definitely be using this again!

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    5.0/5
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    Recommended? You Betcha!
    January 12, 2022
    Newfoundland and Labrador, Canada

    So easy to use and very convenient

    I placed the order the day before and picked it up the next evening. Sobeys emailed me to advise some of the things that I ordered weren’t available and let me know what substitutions they had. The girl that brought my order out was very nice and efficient, loaded my groceries in the car and also made sure I was aware of the substitutions. I would definitely use this service again and recommend it to others.

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    4.7/5
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    Recommended? You Betcha!
    January 12, 2022
    New Brunswick, Canada

    Great Value!

    During these uncertain times, having what felt like a personal shopper made us feel more secure. Delivery was not available in my area due to how remote we live, but having picked out the groceries beforehand and having them placed right in the trunk made for a really quick and easy trip into town. I could see this service being extra useful for a single mom or dad or a family who just can’t get out of the car due to babies or small children, anyone who has anxiety regarding shopping or crowded spaces or someone looking to grab groceries quick after work. Thank you for the opportunity to review this service!

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    3.7/5
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    Recommended? You Betcha!
    January 11, 2022
    Alberta, Canada

    A painless way to shop for groceries.

    It was a complete pleasure to just pick up my groceries without ever walking in the store. Excellent now that Covid is a problem. Will use again in the future.

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    These reviews are the subjective opinions of FamilyRated members and not of ChickAdvisor Inc.