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4.4/5
835 reviews
Voila Grocery Delivery and Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    4.5/5
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    Recommended? You Betcha!
    January 09, 2022
    New Brunswick, Canada

    Viola the easy way to go

    I used the Viola app for the first time, it was so easy to navigate and all the items I wanted where found easily. I went to pick up my items drove up and VIOLA came and put them in my car even with masks and COVID you could tell it was with a smile. Best grocery store shopping experience I ever had.

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    1.0/5
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    Recommended? Fugheddaboutit!
    Anonymous
    January 08, 2022

    Got home and half my grocery order was missing, I called Voila and they said they would have to do an “investigation” before they would give me my money back. So now they had both my money and the food! Thankfully the store manager listened to me and gave me a gift card. However, I never did hear back from Viola despite having requested a manager call back. I called again after 10 days and told they how disappointed I was with the service. They admitted that they needed to do much better.
    As a side note I asked if it was my responsibility to get out of the car and check the grocery order for accuracy in the parking lot, and I was informed that was the responsibility of the store to double check it before bringing it to my car. Many balls were dropped … I will not use this service again !

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    5.0/5
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    Recommended? You Betcha!
    January 08, 2022
    Canada

    Voila Curbside Pick Up So Convenient

    From the ordering to curbside pick up it was easy and convenient. When I called for my order I requested no bags, the staff member emptied all the bags and put the grocery items in my containers,stellar job. The products chosen for my groceries were as I would have chosen, stellar job! The only thing I would like if we can put a note on order before finalizing order..eg Note of no bags needed

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    4.3/5
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    Recommended? You Betcha!
    January 08, 2022
    Nova Scotia, Canada

    A great grocery alternative

    This was my first time using Voilà, however I already had a Sobeys account so all I had to do was login. I was able to add and collect Air Miles as normal.

    Sales prices that are listed worked, although multi-prices do not appear to work. Using the checkout process and placing my order was pretty easy. I did have a promo code that I was unable to use. Like other online grocery pickups, you are timed so it it good to have a list or have your online cart filled before you select a pickup time slot.I also miss the option of not being able to use coupons.

    Nothing I ordered was out of stock, so I had no substitution issues.I was very pleased the produce selected for me was all very fresh and the sizing was to my preference. I had no issues with anything in my order.

    When the time came to pick up my order, the snow had been coming down pretty hard, and even though it felt good not to have to get out of my car, I felt guilty for the Sobeys worker who had to be out in the snow loading my groceries. They were very helpful and friendly.

    Voilà is not offered at my normal Sobeys location, but it functions well and a great alternative to having to shop in store when you don't want to, or especially during these times. I also like it for using heavier stuff. I would definitely use this service again.

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    2.3/5
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    Recommended? Fugheddaboutit!
    January 07, 2022
    Canada

    Inconsistent

    They don’t keep you up to date on the order and/or substitutions. I asked for Italian dressing and rather than substituting for something alike I was given ranch. The pricing was incorrect on the website so after a 30 minute mostly on hold phone call I was told they can’t honour the price that was on the website, but she could edit and correct the website. Thankfully I’ve only done two orders, both were inconsistent but I did them because I had two $15 off coupons. I won’t use them anymore until they learn how to do this better. They need to become more consistent and learn better customer service before I use them again.

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    3.5/5
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    Recommended? You Betcha!
    January 06, 2022
    British Columbia, Canada

    Good but don’t really need it

    It was a nice process but I’d rather go inside and choose my own groceries, but it wasn’t too bad at all. I would recommend to some friends that like this method better.

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    5.0/5
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    Recommended? You Betcha!
    Anonymous
    January 06, 2022

    It saves time and buying it online is really simple and fast and will save you a load of time I would recommend using this to anyone who uses Safeway. The one thing is though that you can’t personally chose your products so you ah r to hope the date is what you want!

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    1.8/5
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    Recommended? Fugheddaboutit!
    Anonymous
    January 06, 2022

    I was unable to use the code. I placed an order, which was ok. However I feel there are better platforms. They are not at every Safeway so it actually would have been easier for me to go to the actual store near my house(which is what I ended up doing) than place there order however the code made it worth it.
    The day of the order I got a message saying my credit card has a problem (in all honestly I had input the number incorrectly) so they cancelled my order, did not give me a chance to change it. Just cancelled the order. It was The 30th of December and everything I ordered was for NYE so I just went to the store instead.

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    2.7/5
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    Recommended? Fugheddaboutit!
    January 04, 2022
    Alberta, Canada

    Meh

    Ordering online was painful. Website didn’t flow smoothly, as I tried moving back and forth between products, the page would reset, meaning I had to look for my items over again. Price wise, the groceries cost at least 20% more here, compared to my normal grocery store.
    It was -37 when I picked up. The voila parking spots are out in the main parking lot, meaning my groceries were pushed out in open top bags, making some of my produce borderline frosty. There was no opportunity to swap to my cloth bags. I paid the .10$ a bag fee.
    The lovely person who picked my order and brought it out was respectful, friendly, and kind. I appreciated their positive attitude and smile, as it was a frigid day.
    With the out of the way parking, making winter grocery pick ups difficult, and the extra costs associated with the store, I’m not sure I’d use the service again.

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    5.0/5
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    Recommended? You Betcha!
    December 20, 2021

    Voila is great!

    Voila is an easy-to-use grocery service and made getting groceries a breeze. They are thorough and the order was done correctly. Very happy with the service and the friendly staff! Highly recommend using it!

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    These reviews are the subjective opinions of FamilyRated members and not of ChickAdvisor Inc.