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4.4/5
835 reviews
Voila Grocery Delivery and Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    5.0/5
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    December 10, 2021

    Loved the experience

    I absolutely loved the curbside pickup experience, very quick and hassle free. This was my first time at sobeys and all thanks to chickadvisor for making it happen in a wonderful way by offering me Discount voucher.

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    5.0/5
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    December 10, 2021

    Convenient for Moms everywhere

    I had a busy day at work and had to pick up my toddler after daycare. I remembered that I had this offer through Chick Advisor, and immediately ordered groceries for curbside pickup. It was fast, convenient and perfect for a busy mom like myself. I would highly recommend this service!

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    5.0/5
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    December 08, 2021

    Fast and easy to order groceries

    The website is easy to navigate, found most what I needed, even shows the sale price. I had a hard time getting my store at first but once I got it, it was easy to order and pick the order up.

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    4.0/5
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    December 08, 2021

    quick and easy

    picking up the groceries was a snap just log in pick your groceries and viola you pick a time and go pick up when you get there was so easy just call and they say be out in a minute and then they packed my car said thanks and off home super easy super fast and let me and my kids have a bit more time in the day .

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    5.0/5
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    December 07, 2021

    Impressed!

    I was impressed with the Voila service!
    Ordering was easy and quick with a great selection. The pickup process was much easier than other pickup services I’ve used in the past. Customer service was a great experience and everything was exactly as I wanted it.

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    5.0/5
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    December 07, 2021

    Good Experience

    This process was great. It was easy and pretty user friendly. I recommend it to anyone has kids or mobility issues and prefers not to go into the store.

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    5.0/5
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    December 06, 2021

    I love buying groceries from my couch!

    It was really easy shopping online for my groceries! I loved that I could sort by on sale items and plan my meals in my kitchen stress free! The pick up was fast and simple and the staff was friendly and loaded my car for me!

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    4.0/5
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    December 06, 2021

    Simplify your Shopping

    Disclosure: I received a discount off my order in exchange for my honest review. All opinions are 100% mine.

    Sobey’s has introduced a new shopping experience for me “Voilà By Sobeys Curbside Pickup”. Pre-pandemic I would not have considered ordering my groceries online, but the pandemic has changed everything, including how I shop.

    The first step is to create a free account on the Voilà by Sobey’s website. From there you begin your shopping experience. You will need to select your preferred location and Book a time for pick-up. There is a small service fee for the earlier times during the day and the times between 7:00-9:00 are free. The time slots are set for 1 hour times slots. I like that there is a window of time in case I am delayed at one of the children’s activities. There is a time limit to place your order so be sure either create a list, or complete your orders in time.

    There are a few options to make your shopping experience easier. You can make a list and add to it throughout the week and place your order from it when you are ready. There is also an option to add an item to your favourites and quickly identify the items you purchase week to week. If you have an item added to your Favourites it will also show you when you last purchased the item.

    The search feature isn’t as simple as I feel it should be. For instance, when I was looking for ground turkey the day I placed my order none appeared in the results, even though I knew they had some in stock as I went in to compare prices earlier that day. Today when I searched for the same item, using the same key words, it showed up in the results. There are also categories on the side to search as well as a the ability to filter items.

    Product sale prices are reflected in the search results, although it appears that some deals are missing. Again, back to the ground turkey, in store if I purchase 2 the price is $5.00 but regardless of how many I purchase online the price remains at $6.00. Perhaps the price will change after the checkout process is completed.

    Placing the order was easy, we simply followed the steps on the checkout. We were able to add our discount code during the process and apply it to our order. Your total isn’t finalized until the store ‘picks’ your order as produce items (and perhaps others) could possibly be different than estimated. We received an email notification when our items were picked.

    We had to contact customer service and it was very prompt and helpful and quickly corrected our problem.

    Pick-up was easy, although initially we went to the wrong spot. The groceries were neatly packed in brown bags.

    Overall, I am satisfied with the process. It will be useful if there are restrictions set in place again because of the pandemic, but for my family we will most likely continue shopping in store as we like to choose our own produce and meat products. For someone who is shopping for someone else or struggles going into stores “Voilà By Sobeys” would be an excellent option.

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    4.0/5
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    December 06, 2021

    Convenient and fast

    Grateful to have this service provided at Sobeys now, as it's the closest grocery store to my home. I would drive further away for the convenience of curbside pickup but now I won't have to!

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    5.0/5
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    December 06, 2021

    Very easy and simple

    I like how easy ordering online was. Very smooth and easy to understand. It saved a lot of my time as I am a busy single mom. I definitely recommend this anyone.

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    These reviews are the subjective opinions of FamilyRated members and not of ChickAdvisor Inc.