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4.4/5
835 reviews
Voila Grocery Delivery and Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    4.7/5
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    Recommended? You Betcha!
    Anonymous
    July 15, 2020
    Ontario, Canada

    Great service!

    I am not used to order groceries by delivery, but Voilà by Sobeys really impressed me! The service was very fast, I ordered yesterday at afternoon and received it this morning, 30 minutes ahead of time. The frozen fruits were still frozen, and the cool drinks were ready to drink. The person responsible for bringing it to my home was really nice and kind. A truly great service!

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    4.7/5
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    Recommended? You Betcha!
    July 15, 2020
    Ontario, Canada

    Easy to use, friendly service!

    I was very excited that I got selected for this campaign and received my discount code in order to try this service, as I have been a faithful Instacart customer since the pandemic started. First few comments when I compare the 2, the delivery fee for Voila is very high, based on where I live. It was $7.99. I spend $9.99/month to get unlimited deliveries with Instacart. You also have to spend a minimum of $50 for Voila, but only $35 for Instacart. That being said, the ease of ordering food was the same, and very straightforward. When it came to the delivery of my items, I did notice a difference in what this service has to offer. The driver called me on the way to ask if it was my first delivery and to explain how the contactless delivery would work. She also arrived in a refrigerated truck, which mattered because I had refrigerated and frozen items. After placing the order on my front porch, she knocked, and stepped back and then explained that all of my items had been found, none missing, and no substitutions. She also assured me she had just temperature checked my frozen items, which were still frozen, so they were safe for consumption. I really appreciate this thoroughness. I will definitely use this service again, but only when I have another fairly large order (to warrant the large delivery fee).

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    5.0/5
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    Recommended? You Betcha!
    July 15, 2020
    Ontario, Canada

    Amazing service!

    Totally forgot to take a picture of all of the entire haul 🤦🏻‍♀️😅

    Well I got my first delivery from @sobeys 😁😁 It’s new delivery service called Voilà, and as a part of a product review from @chickadvisor I received a $25 discount towards my first purchase.

    The website and app are both very easy to use. I bought frozen and refrigerated items as well and they arrived perfectly. I am definitely going to be using this service again. The driver even called ahead of time giving me enough time to get my 4 month old ready to go downstairs. As my buzzer isn’t working 😅 the driver very kindly brought up the groceries to my apartment 😁 over all I think you should try it 👌🏼👌🏼
    #voilasobeys #productreview #sponsored #onlinegroceries #sobeys

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    5.0/5
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    Recommended? You Betcha!
    July 15, 2020
    Ontario, Canada

    THE BEST ONLINe DELIVERY!!

    I am the happiest customer. I finally found a delivery service that is reliable, clean, efficient, and friendly!! The web page to pick items easy to work.
    I put my order in at 4pm the day before and it was delivered to me the next day at 7:30am!! No questions asked. I received an email an hour before saying the delivery has been packed and a call 10 mins before arrival. My delivery person was attentive, clean, polite, and well versed on company policy. I will definitely use them again!! $7.99 delivery charge....that is nothing for this great service.
    The company cleverly uses decomposable bags.Those with green handles have items for the fridge and need to be attended to first. Those with beige handles can wait. CLEVER....
    AMAZING they won a customer!!!
    #VoilabySobeys! I received a discount as part of a Product Review Club offer.

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    4.7/5
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    Recommended? You Betcha!
    July 15, 2020
    Ontario, Canada

    This takes the stress out of doing groceries!

    This was my first time doing online groceries and being on the receiving end. I have always had concerns with food safety when it is delivered by a courier. Voila! put me at ease from the moment I saw the truck driving into my street. It is a professional courier who comes with a company branded truck. Inside it, there is a refrigerated area and a freezer area. The food was very well bagged: all the pantry items together, all the refrigerated items together, all the frozen items together and all the personal items together. It made it very easy to either put things into the fridge immediately or place them to the side for isolation.

    The courier was very courteous and punctual. He phoned prior to the delivery to confirm that he would arrive in 10 minutes. He arrived on time and placed the groceries on the front step as agreed upon on the phone, so as to ensure physical distance is maintained. He provided verbal reassurance that all purchased items had been accounted for and nothing would be missing from my order.

    The one area where I would give it room for improvement is the selection of products online available for purchase on voila.ca. There were items that I regularly purchase in-store at Sobeys that were not available online. However, if you're not looking to buy specific products, this is a good option for staying home during COVID-19. It is also budget friendly as there were items on sale which I took advantage of and stocked up on.

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    These reviews are the subjective opinions of FamilyRated members and not of ChickAdvisor Inc.