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4.4/5
939 reviews
Voilà By Sobeys/Safeway Grocery Delivery & Curbside Pickup Reviews

Description

Voilà is a grocery home delivery and curbside pickup currently being offered at select Sobeys and Safeway locations across Canada. Please visit their website at Voila.ca to find out which service is available in your area.

About Grocery Delivery: Voilà by Sobeys is a cutting-edge online grocery home delivery service in the Greater Toronto Area. At Voilà, we promise guaranteed freshness, at affordable prices, straight to your door. Products are delivered directly from the warehouse, ensuring the widest range of products available. Orders are packed by robots and delivered by teammates for safer and less handling. Produce is guaranteed to be fresh or it's free. Standard delivery fee of $7.99 applies, and delivery is slotted in 1-hour windows for maximum convenience.

About Curbside Pickup: Voilà is offering curbside pickup in select locations in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island and Saskatchewan, providing a safe and convenient way to shop for groceries. Enjoy guaranteed freshness at affordable prices, delivered straight to your car. Assembly fee for curbside pickup varies depending on the time slot chosen, and you will choose a 1-hour pickup window for maximum convenience.
 
Please see the Terms & Conditions for full details.
    FamilyRated Reviewers' Choice Award™ 2021 FamilyRated Reviewers' Choice Award™ 2020
    3.8/5
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    Recommended? You Betcha!
    July 21, 2020
    Ontario, Canada

    I would use this services

    I got my delivery the next day which is better than other Grocery store retailers. All the products and items were fresh. But searching for items that I know Sobey's has because I buy it there all the time. For example Fever Tree ginger beer if they didn't have it, it would say out of stock. Delivery was seamless, but it was$7.99 a bit steep. The delivery person called to infirm they were 5-10 minutes away. The order was accurate. With COVID IT wasn't as tiring, no standing in line, social distancing, I would use them In the future.

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    4.7/5
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    Recommended? You Betcha!
    July 21, 2020
    Canada

    Easy and fast. So convenient.

    Was so lucky to try Voila and have a $25 voucher.
    Voila is very easy to use. Register, log in, verify that they deliver to your area and choose your delivery time. Voila! ;-)
    $7.99 delivery charge is not bad at all. It saves you lots of time and it is very convenient.
    The Website is easy to navigate. They often have deals on lots of products. Prices are the same as it is in store.
    Our favourites are their wide range of farm boy products. Altho some products are not available thru Voila.
    Items are delivered with care and are fresh.
    This is so perfect nowadays.

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    5.0/5
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    Recommended? You Betcha!
    July 21, 2020
    Ontario, Canada

    Amazing experience

    After being selected for the Voila by Sobey's campaign, I immediately placed an order and followed the instructions provided. I was a little hesitant because I have had several bad experiences with other online grocery services but let me tell you I was so happy I did. After selecting my groceries, I was able to choose a next day delivery which was about 7.99$. Initially I was annoyed because I felt that the charge was on the higher side but after receiving the order, that charge was more than fair. Jason, the Voila delivery professional, called before arriving to give me a heads up. When he arrived, he arrived in a Voila delivery truck (not his personal car like there services). The truck even had temperature controlled compartments in order to preserve freshness of cold items. All items picked were fresh and amazing as I mainly ordered fruits and veggies. Jason explained about the services and was amazing and so friendly. I would definitely order from Viola again and i commend Voila very highly used on my interaction with Jason alone. Thank you again.

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    4.0/5
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    Recommended? You Betcha!
    July 21, 2020
    Ontario, Canada

    Real time saver

    I stocked up on my favourite pasta sauce (heavy and comes in jars) that is no longer carried at my local store, picked out a few dairy and frozen items, as well as tried some new snacks. I received a call around 10 minutes before the start of my delivery window advising that the driver was 5 minute away. All items came in plastic bags, which I didn't mind reusing. Expiry dates on yogurt, snacks, and frozen items were about as good as I normally get from the store. Product selection was good overall and I even got a few items on sale. Not a bad deal for $7.99 delivery if you don't have access to a car or are short on time. Love that there were no substitutions.

    Updated On: July 21, 2020

    I received a $25 coupon from ChickAdvisor towards my order

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    4.7/5
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    Recommended? You Betcha!
    July 21, 2020
    Canada

    Great service at decent prices!

    I was very pleased with my experience! I asked for a delivery at 6 am and the driver was ON TIME for a Sunday morning! I was very impressed. The driver did text me prior to confirm I was home but I was asleep so didnt respond (sorry!) - Delivery was prompt and efficient and CONTACTLESS! For $7.99 delivery, I think this is a really good deal - Sobeys produce is always fresh and clean so its totally worth saving a trip to the store!

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    4.0/5
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    Recommended? You Betcha!
    July 21, 2020
    Ontario, Canada

    Hassle Free Home Delivery

    I ordered midnight on Sunday and the orders arrived Tuesday Morning as I selected. I am super pleased with the delivery process and the nice gentleman who delivered it. He was super kind and courteous. The ordering from the website was very easy and convenient, user friendly. At checkout they let you know what is not available so you can make changes as well as leave a window for editing your order till next morning. Thank you Chick advisor for the $25 coupon to try Voila!

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    4.3/5
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    Recommended? You Betcha!
    July 21, 2020
    Canada

    I would use this service again.

    Good product and timely service. Delivery was efficient and the driver took the time to explain the service and how things work. Ordering online was easy and the web page was clear and easy to find products.

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    1.7/5
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    Recommended? Fugheddaboutit!
    July 21, 2020
    Canada

    I'll be sticking to Walmart delivery.

    Voila was very 50 50 for me
    For starters, my free voila code did not work. I had to phone and there was a 30 minute phone call on them trying to figure out the situation. At that point i had said forget about it, i dont need the orded and only THEN they decided to give it to me.

    I live in an apartment. the delivery driver was too lazy to bring my items up (like every other provider does) so i had to make a few trips up and down to get my items.

    Finally, while unpacking. I noticed the sour cream and almond milk they sent me were expiring the next day. All in all, awful experience all together and i will stick to groceries with Walmart.

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    4.7/5
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    Recommended? You Betcha!
    July 21, 2020
    Ontario, Canada

    Will be doing it again!

    I received a discount to try this service and I’m glad I opted in! It was so easy to sign up, shop, pick a time and check out. I didn’t need my groceries right away so I had plenty of time options for delivery. The delivery man called prior to arriving and explained the process (he asked if it was my first time and went through how it works with me). They check the items prior to delivering them to make sure they are in good order and let you know if there were any missing items (there were none in my order). I enjoyed the whole process and my produce was what I’d pick for myself (perfect). I would definitely recommend this service. 5/5 in my books!

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    4.7/5
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    Recommended? You Betcha!
    July 21, 2020
    Ontario, Canada

    Awesome service and products

    I have tried online grocery service from Walmart and Loblaws previously. So when I was offered to try Voila by Sobeys, I was pretty excited as I do like a lot of Sobeys products as well. While browsing the website (which was also quite user friendly), I noticed there were products from well.ca and farmboy, the stores I am also fan of. So that is a good plus if you are looking to get more products in other than the usual groceries (i.e. household products, beauty, pharmacy, specific items from farmboy, etc).
    The price is not exactly the lowest compared to let's say, walmart, but you do pay for the quality and service.
    The delivery was very prompt and I actually missed the call from delivery staff but when I called back, he was very pleasant to speak to and promptly set up a new time for him to come back to drop off my shipment.
    I had some glass bottled drinks in my order and they were securely packed in the paper case, so that is another aspect I liked about this service.
    Overall, yes I would recommend Voila by Sobeys and although I still do prefer going into the store myself to pick produce, etc, I would use it occsaionally.

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.